FAQ
What is your store's privacy policy regarding customer information?
What is your store's privacy policy regarding customer information?
We are committed to protecting all customer personal information. All data is encrypted and not shared with any third parties.
How are products packaged and shipped?
How are products packaged and shipped?
Our products are securely packaged in high-quality, eco-friendly materials to ensure they arrive safely. For your privacy, we offer discreet packaging.
Shipping Time:
- Standard shipping time is 5-8 business days.
You'll receive a confirmation email with tracking information once your order is processed. We use reliable carriers for timely and safe delivery.
What is your return and exchange policy?
What is your return and exchange policy?
We accept returns and exchanges for unused products that are still in their original packaging and with intact seals within 7 days of receipt. For sex toys, we do not accept returns if they have been used due to hygiene reasons.
Does the store provide advice on how to use the products?
Does the store provide advice on how to use the products?
Our professional customer service team is available to provide advice and guidance on how to use products safely and effectively.
How can I track my order shipment?
How can I track my order shipment?
Once your order is confirmed, we will provide a tracking number so you can check the status of your shipment online.