Return Policy

Thank you for shopping with us at Lacy Nighty. We want to ensure your complete satisfaction with your purchase, so please take a moment to review our return policy.

30-Day Return Policy: You have a generous 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same pristine condition as when you received it, unworn or unused, with all tags attached, and in its original packaging.
  • You will need to provide the receipt or proof of purchase.

Starting a Return: To initiate a return, kindly contact us at support@lacynighty.com. Please remember that returns should be sent to the following address: 19319 Southeast Damascus Lane, Damascus, Oregon 97089, United States.

We will provide you with a return shipping label and clear instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You will receive your refund promptly upon our receipt of the returned package; however, please be aware that customers are responsible for all return shipping costs.

For any inquiries related to returns, feel free to reach out to us at support@lacynighty.com.

Damages and Issues: Please carefully inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately. We will promptly assess the issue and take the necessary steps to rectify it.

Non-Returnable Items: Certain items cannot be returned, including:

  • Perishable goods such as food, flowers, or plants.
  • Custom products like special orders or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Items that have been used, especially personal items, are not eligible for exchanges.
  • Items that have been discounted are not eligible for exchanges, including products that were purchased as part of a combo deal.
  • Latex Products: Please note that latex items are not eligible for returns or exchanges due to their delicate and stretchy nature, which can be affected once worn or handled. We recommend reviewing our size chart carefully to ensure the best fit.
  • Bikini and Underwear: Due to hygiene reasons, bikinis and underwear cannot be returned or exchanged. Please ensure you check the size guide before purchasing.

We recommend carefully reviewing our size chart before placing your order to ensure the correct size selection.

Please contact us if you have any questions or concerns about the return eligibility of a specific item. Please note that sale items and gift cards are also non-returnable. Your satisfaction is our priority, and we are here to assist you with any concerns or questions you may have.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same return conditions apply as mentioned earlier, including the item's condition, tags, and original packaging. Proof of purchase is also required.

Refunds: Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, kindly contact us at support@lacynighty.com for further assistance.